Your Privacy Is Our Priority
Your personal information at jetx is stored with the highest level of security. Through SSL encryption and strict data protection policies, we are committed to protecting your privacy.
Introduction
jetx ("we", "our", or "platform") operates a trusted online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, and the measures we take to protect your privacy.
By accessing our website jetx.mom or creating an account, you are considered to have consented to all the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
Important: jetx never sells your personal information to third parties. Your information is used solely for the purpose of providing services and ensuring security.
What Information We Collect
To provide proper services and maintain a safe environment at jetx, we collect the following types of information:
1.1 Information Collected Directly From You
- Identity Information: Full name, date of birth, and gender.
- Contact Information: Email address and mobile phone number.
- Account Information: Username and encrypted password.
- Financial Information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), transaction history, and deposit and withdrawal details.
- Identity Verification Information: Copy of national ID or passport (where applicable).
1.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system.
- Usage Information: Pages visited, game play history, session duration.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies.
- Location Information: Approximate geographic location based on IP address.
1.3 Information Received From Third Parties
For identity verification and fraud prevention purposes, we may occasionally verify information about you through trusted third-party service providers. In such cases, the information collected is used only for security and compliance purposes.
Purpose of Using Your Information
jetx uses your information for specific and lawful purposes. We process your personal information for the following reasons:
2.1 Service Delivery and Operations
- Account creation, verification, and management.
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay).
- Providing game services, bonuses, and promotional offers.
- Customer support and complaint resolution.
- VIP program and rewards management.
2.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and unauthorized transactions.
- Age verification — our platform is for users aged 21 and above only.
- Complying with applicable laws and regulations.
- Implementing responsible gambling guidelines.
2.3 Service Improvement and Communication
- Analyzing and improving website and app performance.
- Keeping you informed about new games, offers, and services (subject to consent).
- Resolving technical issues and system maintenance.
- Personalizing the user experience.
Information Sharing and Disclosure
jetx never sells your personal information or shares it with third parties without authorization. However, we may need to share information in the following circumstances:
3.1 Service Provider Partners
We work with trusted third-party service providers for payment processing, identity verification, technology infrastructure, and customer support. These partners may only process your information for the purposes we direct them to, and they are required to uphold the same privacy standards.
3.2 Legal Obligations
In the case of a court order, government investigation, or a lawful request from law enforcement, we may be required to provide information in compliance with applicable law.
3.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance if such a change occurs.
Please note: Outside the situations listed above, we will never share your personal information with third parties without your consent.
Cookie Policy
The jetx website uses cookies and similar tracking technologies. Cookies are small text files that your browser receives from our server and stores on your device.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, ensure security, and run core functionality. These cannot be disabled.
- Functional Cookies: Store your preferences, language settings, and user identity.
- Analytical Cookies: Collect site usage statistics that help us improve our services.
4.2 Cookie Controls
You can disable or delete most cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Security Measures
jetx follows the highest industry standards to ensure the security of your information. Our security framework includes:
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive data (such as passwords and financial information) is protected using strong encryption algorithms.
- Access Controls: Access to your information is restricted to authorized personnel only and is managed according to their roles.
- Security Audits: Regular security testing and vulnerability assessments are conducted.
- Firewall and Intrusion Detection: Advanced firewalls and real-time intrusion detection systems are active.
- Data Backups: Important data is regularly stored in secure backups.
While we take the highest security measures, it is not possible to guarantee complete security of data transmission over the internet. Keep your account password confidential and avoid logging in from public Wi-Fi.
Data Retention Period
jetx retains your personal information only for as long as necessary. We consider the following when determining the retention period:
- The duration the account remains active and the need to provide services.
- Legal obligations — financial transaction records in particular must be retained for legally specified periods.
- The need for dispute resolution and contract enforcement.
- Fraud prevention and security-related requirements.
Even after an account is closed, some information may be retained for a set period for legal reasons. After this period, the information is securely deleted or anonymized.
Your Rights
As a user of the jetx platform, you have the following rights regarding your personal information:
7.1 Right of Access and Data Portability
You have the right to know what information we hold about you. You may obtain a copy of this information by submitting a written request.
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Basic information (such as your email address) can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, security, or contractual reasons.
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications. This can be done via the unsubscribe link at the bottom of any marketing email or by contacting our support team directly.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. We will generally process your request within 30 working days. We may need to request additional information from you for identity verification purposes.
Children's Privacy
jetx strictly ensures that our platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we become aware that a minor is using our services or that their information has been collected, we will immediately close that account and delete the relevant information. If you believe a minor is using our platform without authorization, please notify us immediately.
Third-Party Links and Services
Our platform may integrate services from game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and payment providers. These third parties have their own privacy policies and operate independently.
jetx is not responsible for the privacy practices of these third parties. We recommend that you read their privacy policies. However, our agreements with the third-party services integrated into our platform include provisions for the protection of your information.
Policy Changes
jetx reserves the right to update this Privacy Policy from time to time. The Policy may change due to service updates, legal requirements, or business reasons. For any significant changes:
- The "Last Updated" date at the top of the page will be changed.
- A notification will be sent to your registered email for important changes.
- A notice will be displayed on the platform.
Continuing to use the platform after changes are made will be considered your acceptance of the new policy. We recommend visiting this page regularly to stay informed of your rights.
Have questions about privacy?
Our support team is always ready to help with any questions or concerns about the protection of your information.